Refund policy

Note that your failure to read our terms and conditions, whether intentional or accidental will under no circumstances be a reason to consider them altered or void.

* Ohio Pet Depot ships during the week Monday-Friday with the exception of holidays. Shipments will experience delays for extreme weather conditions.

* Ohio Pet Depot has a no refund policy for all retail and wholesale orders. However we will offer store credit.

* In some instances, if a refund is granted, a 15% cancellation fee may apply.

*Ohio Pet Depot does not guarantee live arrival on inverts or amphibians.

* Ohio Pet Depot will do their best to sex your animal using our experience but we cannot guarantee the sex on any animal unless otherwise specified.

*We are not responsible for carrier delays or mishandling resulting in DOA* animals.

*You can contact us either by phone (419-973-4632) or email (ohiopetdepot@gmail.com) If you have specific questions/requests, feel free to ask; we will respond accordingly.

*We can be reached Monday through Saturday from 11:00 AM – 8:00 PM.

* Please be aware of your own local wildlife laws and regulations. No shipments will be knowingly sent in violation of any state or federal laws. Please do not even ask.

*Ohio Pet Depot reserves the right to alter these terms and conditions at any time and in its sole discretion.